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 Updated  June 25,  2009

Comcast - Sales Mgr, Sr. Mgr. Strategic Routing,  Direct Sales Rep  - 6/25/09

Dir. of Complaince, Health Care (Prov. RI) - 
Team Lead Hedis (Prov. RI)  -  6/11/09 


Comcast - Talent Mgmt Specialist and Sales Ops Mgr  - 5/7/09

Idealist.org - substantial list of opportunities

100+   Open Job Orders thru the Department of Employment Training

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Corporate Partners *

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 Northeastern - Jan 2009

Center on Philanthropy and Civil Society Senior International Fellows Program 2009

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Job Postings - Updated  June 25, 2009
   
 
  100+   Open Job Orders thru the Department of Employment Training - April 10, 2009
    Idealist.org - Substantial list of job opportunities  - April 28, 2009
    Comcast - Sales Ops Mgr  - 5/7/09
    Comcast - Talent Mgmt Specialist  - 5/7/09
    Dir. of Complaince, Health Care (Prov. RI) -  6/11/09
    Team Lead Hedis (Prov. RI)  -  6/11/09
    Comcast - Sales Mgr - 6/25/09
    Comcast - Direct Sales Rep - 6/25/09
    Comcast - Sr. Mgr. Strategic Routing  -6/25/09 


 

Title:                 Sr. Manager, Strategic Routing

Dept:               Business Performance/Customer Care

Location:         Chelmsford, MA 

Contact: Marianne_gonsalves@cable.comcast.com

The Strategic Routing Manager is responsible for developing and implementing operational strategies affecting the flow of calls and contacts, (i.e. service treatments by LOB and customer segment) within the NorthCentral Division.  This position is also responsible for overseeing the ongoing project management and Customer Care use of all Voice technologies, (IVR and associated applications, ACD, Voicemail and Dialer) and fully leveraging these technologies to drive first call resolution and ultimately continuous improvement of the customer experience. This key individual partners with both Regional and Divisional Care leadership, Marketing, Information Technology, and other appropriate business partners to successfully execute the associated Customer Care business objectives.

Responsibilities/Duties/Functions/Tasks

·         Partner with regional and divisional care contacts to prepare business requirements documentation including business objective, impact assessments, identifying opportunities and risks for hand-off to Care/IT Steering committee for appropriate sign-off and prioritization. (30%)

·         Leverage reported trends to drive continuous improvements in IVR and ACD design and functionality, scripting, and call routing, to ensure the most efficient routing of customer calls, targeted at maximizing first call resolution and improving the customer experience. Educate Care Leadership and Regional Partners on opportunities to utilize IVR/ACD technologies to drive improvements in overall customer experience and operational efficiencies. (25%)

·         Manage the day to day requests associated with the call routing infrastructure which includes the processing of new/change call routing requests through the automated request process. This role will act as the primary Customer Care contact on all matters relating to the IVR, ACD, and Dialer ensuring customer calls are routed as required to support regional and divisional care business objectives. (20%)

·         Communicate the launch of new call routing initiatives, changes in existing call flows and status updates to appropriate Care leadership ensuring all impacted resources are informed and knowledgeable of the impending launch/change. (15%)

·         Maintain thorough knowledge and understanding of current contingency routing options and disaster recovery planning techniques as well as the methods used in performing business impact analysis, (inclusive of test scripts for validation testing) (10%)

Qualifications

·         5+ years Call Center Operations Experience, with IVR/ACD applications, call flows, and scripting.

·         3+ years operational and project management experience, in a complex, multi-call multi-skill center environment

·         Excellent problem solving, and creative thinking abilities.

·         Self initiated troubleshooting and follow through abilities.

·         Ability to think strategically, assess and recommend solutions for short and long term impact.

·         Prove verbal and written communication skills.

·         Ability to work independently as well as support a team environment.

·         Established organizational, analytical, and problem solving skills with the ability to handle multiple assignments and meet deadlines.

·         Ability to work across and within business groups; forming organizational consensus on issues

·         Trouble shoot voice system applications

·         Self motivated and proactive

·         Demonstrated leadership and team building skills.

·         4 year college degree or equivalent experience required

·         Ability to build strong cross functional partnerships to drive holistic business results

·         Four year college degree in Business or related field

Special Position Requirements

Ability to support organization via 24x7 ‘on call’ availability

 

Position Title:

Direct Sales Rep (Up Grade -Single-Family Unit)

Department:

Sales

Reports To:

Sales Supervisor

Contact: Paul_driscoll@cable.comcast.com

Position Summary:

Field sales position with excellent opportunity for advancement. Sell and promote Comcast products with focus on video, high-speed internet and phone services. Increase product penetration in designated territories through sales to existing residential customers.

 

Major Duties:

Sales and Overall:

·         Demonstrate strong understanding and enthusiasm around technology, especially around Comcast products and services, promoting and selling offerings to residential customers in designated territory. 

·         Demonstrate thorough & recent competitive knowledge of features, benefits, product differences, pricing, campaigns for video, high-speed internet, and phone services.

·         Effectively communicate to and develop rapport with customers.  Evaluate customer’s existing and potential product needs and make appropriate recommendations.

·         Increase customer understanding of Comcast products and pricing models, as well as competitive advantage over other service providers.

·         Evaluate competitive offers and frame response to show the benefits of Comcast.

·         Consistently meet and exceed sales goals as established by local market.  Independently establish and organize daily sales activities.

·         Generate business through established and approved creative methods of lead generation.

·         Implement effective sales closing techniques to ensure product installation goal is achieved.

·         Complete associated paperwork following each customer contact in a timely and legible manner to ensure all details of transaction are completed according to approved and standardized procedures.

·         Report on all daily activity, including homes targeted, contacts, presentations, sales, objections, follow-up program, retention leads and saves, upgrades, competitive updates, etc. 

·         Identify competitive homes (Dish and Overbuild) and report competitive homes for operation to code in database as directed.

·         Retrieve and return any returned converter/modems. Complete voluntary & non-pay disconnects as directed.

·         Adhere to all training requirements, including coaching meetings and others as directed.

·         Demonstrate professional conduct and appearance. Punctual, regular and consistent attendance.

Customer Service:

·         Solve customer problems (technical, product, billing, etc.).

·         Resolve or serve as intermediary to resolve service issues with “your” customer. 

·         Develop partnership with internal departments (e.g. customer service, technical operations) to ensure customer satisfaction.

 


 

 

Minimum Requirements:

·         Demonstrated record of success in outbound sales environment with emphasis on business to consumer sales.

·         Thorough understanding of video, high-speed internet, and phone services.

·         Must have impeccable communication, organizational, and people skills.

·         Strong customer service background.

·         Technical capability (computer knowledge, billing system, databases).

·         Reliable personal transportation. Valid Driver’s license.

·         Ability to work extended hours and weekends.

·         High School diploma or equivalent required.

 

Position Title:

Sales Manager

Department:

Sales

Reports To:

Area Director

Contact : paul_driscoll@cable.comcast.com

Position Summary:

Work in conjunction with Area Director, Region and Division staff to develop, implement and measure sales and marketing programs and initiatives in a timely manner designed to meet or exceed subscriber and cash flow projections in a competitive marketplace.

 

Major Duties:

  • Work with Region and Division partners to support and ensure sales results in the direct sales channels by means of effectively deploying defined sales programs and identifying best practices and process improvements to share across the Region/Division.

 

  • Support identification and use of defined key productivity metrics which measure/define the criteria of success for your sales teams. Manage your teams to those metrics and develop and distribute reporting as directed.

 

  • Ensure supervisors and representatives are clear on daily/weekly and monthly objectives with a full vision of year end department goals.

 

  • Ensure all supervisors and representatives are trained in accordance to the appropriate learning plans including classroom, coaching, simulations, e learning modules and others as directed.

 

  • Ensure all supervisors and representatives are fully knowledgeable on Comcast product offerings, branding messages and current offers and promotions.

 

  • Validate all reporting of sales and install numbers and other metrics as directed on an ongoing basis but at least weekly.

 

  • Work with IT and other departments to ensure appropriate sales routing and assignments are distributed, validated and reported.

 

  • Conduct coaching sessions with supervisors on a regular basis to include feedback on team meetings, ride alongs, rep coaching, and metrics/goals analysis.

 

  • Provide leadership to the sales teams and demonstrate teamwork among peer groups to assure department success.

  

 

Minimum Requirements:

  • 5 or more year’s sales management experience is required.
  • Proven track record of achieving/surpassing sales quotas via managing by metrics, coaching, and performance management.
  • Proven ability to effectively partner and build consensus across functional areas.
  • Highly effective communication and project management skills; ability to execute a project from start to finish
  • Cable TV, Internet or Telecommunications marketing experience preferred.
  • Strong organization, facilitation, presentation, and sales management skills.
  • Proven leadership and/or team building skills are absolutely necessary.
  • Strong strategic vision and thinking. Able to think out of the box while considering practical ramifications of actions.
  • Strong written and verbal communication skills.
  • Highly motivated, self-starter with a high-integrity work ethic that can produce with minimal supervision.
  • Ability to make decisions and manage projects in a fast-paced, dynamic environment.
  • College degree preferred, High School or equivalent required.
  • Open minded empathetic, team player that is able to listen to, and lead those around them in an inspiring and motivating way.
    Proficient with MS Office software.

     

 

 



 

DIRECTOR OF COMPLIANCE, HEALTH CARE

                                                 PROVIDENCE, R.I.         

The Director of Compliance reports to the Compliance Officer and is responsible for the communication, implementation, and maintenance of all compliance, accreditation and regulatory issues pertaining to the operation of the organization in conjunction with the Senior Management Team.

*         Facilitates Quality Improvement projects

*         Serves as HIPAA Privacy Officer.

*         Coordinates ADA/EEO Program.

 

QUALIFICATIONS:

*         Bachelor’s Degree required.

*         Excellent oral and written communication and organizational skills necessary.

*         Past experience in a management position directly related to Joint Commission Accreditation, Corporate Compliance and/or QI desirable.

*         Familiarity with HIPAA Privacy Regulations desirable.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

*         Develops and maintains a working knowledge of Joint Commission standards, HIPAA Privacy Regulations, corporate compliance criteria and their interpretations.

*         Develops/implements/oversees and evaluates all aspects of the Corporate Compliance Program. (HIPAA regulations are included in the Corporate Compliance Program.)

*         Communicates to appropriate managers on a regular basis all compliance and Joint Commission standards that are applicable to the specific manager’s department.

*         Develops, coordinates, and participates in compliance training program.

*        Coordinates the implementation of HIPAA process changes with various clinical, administrative and support departments. 

*         Coordinates the overall implementation of the health center’s ADA/EEO Plan as it relates to service provision and employment practices.

Contact: 

Frank

Frank X. McCarthy 508-350-0053

frank@diverseworkplace.com

Connect directly to me on LINKEDIN.com:  http://tinyurl.com/3abnht

 

TEAM LEAD HEDIS - PROVIDENCE RI

(THE HEALTHCARE EFFECTIVENESS DATA AND INFORMATION SET)

 

The HEDIS Team Lead of Medical Management provides oversight all aspects of HEDIS operations, and works to ensure quality, and cost-effective patient-centered care.

 

The HEDIS Team Lead reports to the Director of Evaluation and Improvement, leads all aspects of HEDIS operations and will have the following duties and responsibilities:

·         Analyzes HEDIS performance and seeks opportunities for improved outcomes for members

·         Facilitates  the work of the Quality Assurance Committee

  • Monitors program statistics, compliance and adherence to performance standards
  • Assists Director with development, design, and evaluation of new programs and identifying educational opportunities for staff
  • Develops and revises  policies and protocols specific to this functional area
  • Serves as a liaison to providers
  • Participates and assists with Performance Measures, Quality Improvement Activities and Regulatory Requirements

 

The selected candidate will have an RN license and possess five years experience in health care and will have an in-depth knowledge of HEDIS standards and procedures. He/she will have strong analytical skills, broad clinical experience with special needs and with chronic medical conditions, experience with medical care management, strong organizational, documentation and excellent customer service skills.

 

The ideal candidate will have a master’s degree in nursing or public health administration; possess strong customer advocacy skills and the ability to work as a part of a multi-disciplinary team.

Contact:

Frank

Frank X. McCarthy 508-350-0053

frank@diverseworkplace.com

Connect directly to me on LINKEDIN.com:  http://tinyurl.com/3abnht

 


   
 

 Comcast
Manchester, NH
Talent Management Specialist
Contact: Ericka_lowrie@cable.comcast.com
 

Summary:  This position will support the Talent Management Program Manager in a project coordination and
business analysis capacity.   An ideal candidate will have a base understanding of Talent Management functions, 
with strong analytical and project skills.  The individual must be highly detail oriented and organized. This position
will provide monthly and ad hoc HR metrics to support Talent Management programs and the monthly Operations
Review.   Ideally this candidate will have experience working on several fast paced projects simultaneously without 
jeopardizing integrity of data.  The ideal candidate will have a proven project coordination experience, deep understanding 
of HR data and the importance of accuracy, organization skills, and a proficiency in business analysis.
 
Responsibilities:
 
l  Supports Talent Management projects and initiatives across the Division.  
l  Produces monthly and quarterly reports in support of Talent Management across the division.  
l  Produces key metrics and measurements for each Talent Management program. 
l  Manages integrity of data to drive accurate metrics.
l  Supports the monthly Operations Review through time sensitive reporting and metric creation.
l  Delivers the data and analysis needed to enable strategic Talent Management business discussions and decisions.
l  Assists in the development and ongoing management of automated systems for information gathering and reporting in support of Talent Management initiatives, such as the Operations Review and Succession Planning.
l  Seeks ways to continually improve and create efficiencies in reporting and data management by analyzing both successes and failures in the process.
l  Acts as Project Coordinator for various Talent Management programs, including Retention efforts, Succession Planning, and On Boarding.
l  Manages tasks in preparation for Talent Management program deliverables.
l  Coordinates and organize activities needed to launch Talent Management programs.

 

Demonstrated skills include:

l  Must possess project management skills, including documentation, to work on multiple projects simultaneously.

l  Ability to multi-task effectively and efficiently in a fast paced and ever changing environment.

l  Work well under pressure and exude flexibility.

l  Strong analytical and problem solving skills.

l  Organization and time management skills a must.

l  Attention to detail without sacrificing quality.
l  Takes personal accountability for work and invests time and effort necessary to be successful.
l  Ability to work in a high pressure environment and prioritize responsibilities.
 
Experience Required:

l  3 years of demonstrated project coordination and business analysis experience, specifically in an HR capacity.

l  Experience managing multiple projects with conflicting priorities and on time delivery.

l  Working knowledge of the HR function, including Talent Management.

l  Strong analytical skills with the ability to identify problems, determine how to solve problems, evaluate alternatives, and provide recommendations.

l  Demonstrated technical proficiency with SAP, or other HRIS system.

l  Expertise in Excel and Power Point, as well as a base understanding of Access.
l  Comprehension of Pivot Tables and V-Lookups critical, knowledge of Macros helpful.
l  Bachelor degree preferred.

 

 

 

 

 

Comcast

 

Sales Operations Manager – GBR North Area

 

Contact: marc_wilder@cable.comcast.com

 

§  Competitive intelligence

o   Gather and analyze competitive data to ensure Comcast offers are competitive in the marketplace and meet customer requirements. 

o   Provide insight on competitive campaigns and promotions, product specifications and pricing strategies that our competitors are offering in the market.

o   Develop strategies to proactively address competition with the goal of reducing churn.

o   GBR South Competitors:

§  FiOS

§  RCN

§  Satellite

§  NELD

§  BELD

 

§  Fall Rush

o   Develop and manage Fall Rush plan/schedule

 

§  Seasonal

o   Develop and manage Seasonal strategy (operations, communications, price points, etc....)

 

§  Technical solutions – partner with Engineering to prepare for the launch of:

o   Insertion equipment – digital clones

§  MDU security cameras / character generators

§  Hotel premium channels

o   MDTA device – DTA for MDU solution

o   Hospitality HDTV & VOD solution

o   CDV Bulk opportunity

o   DOCSIS 3.0 initiative

o   Unique signal transport/delivery requirements in Boston

o   Set-top requirements in MDU/Bulk environment due to Cavalry

o   Unique lineup requests – partner with Div programming to investigate availability, pricing, delivery, other options, etc…

 

Skill Set

 

- Ability to partner with various functional organizations (engineering, marketing, operations, IT, commercial development, advanced services, etc…)

- Competitive response strategies / marketing research and analysis

- Project management

- Ability to acquire, create, interpret, and evaluate reporting metrics

- Product marketing

- Strategy development

- Product training

- Internal communications (strong written & verbal skills)

 

 

 


100+   Open Job Orders thru the Department of Employment Training

 Friends,

We are not agents of these employers. We serve you and them by
forwarding the job opportunities they send through us to the job seekers
registered at the Career Center of the Division of Employment Training.

Please follow the instructions in the original email below then follow the instructions

on the job posting to find the appropriate method for applying for jobs at the respective
companies.  


The list is in PDF format. Click here to download. You must have free Adobe Acrobat
Reader < http://www.adobe.com/products/acrobat/readstep2.html>  to open
it. This is a recap of all the job orders in our service area and is
published once a week.

If you see a position you're interested in, write down the number from
the column "JO#".

Then Click on http://web.detma.org/JobSeeker/jb1a.asp and enter that 6 digit number in the box "MJQ job order number"

hit Search and then scroll down to find the link to full job description and
contact information.

 

In some cases most of the contact information is
under "Special Instructions" at the bottom of the page - usually
hyperlinks which are in blue font. In some cases the contact info isn't
hyperlinked just highlight - cut - paste into browser.
 


National Black MBA Association - Boston Chapter
PO Box 181188 - Boston, MA 02118-0012
(617) 447-9172
  info@bostonblackmba.org

 

Urban League Career Fair - Monday June 15, 2009 

 

National Black MBA Association - Boston Chapter

PO Box 181188 - Boston, MA 02118-0012

617-447-9172

  info@bostonblackmba.org



Who we are


 

 


 

 

 

 

National Black MBA Association - Boston Chapter

PO Box 181188 - Boston, MA 02118-0012

617-447-9172
 

  info@bostonblackmba.org



Who we are