Job Postings - Updated
June 25, 2009
100+ Open Job Orders thru the Department of Employment Training - April 10, 2009
Idealist.org - Substantial list of job
opportunities - April 28, 2009
Comcast
- Sales Ops Mgr - 5/7/09
Comcast
- Talent Mgmt Specialist - 5/7/09
Dir. of Complaince, Health Care (Prov. RI)
- 6/11/09
Team Lead Hedis (Prov. RI) -
6/11/09
Comcast - Sales Mgr - 6/25/09
Comcast - Direct Sales Rep - 6/25/09
Comcast - Sr. Mgr. Strategic Routing -6/25/09
Title: Sr. Manager, Strategic Routing
Dept: Business Performance/Customer Care
Location: Chelmsford, MA
Contact:
Marianne_gonsalves@cable.comcast.com
The Strategic
Routing Manager is responsible for developing and implementing
operational strategies affecting the flow of calls and contacts,
(i.e. service treatments by LOB and customer segment) within the
NorthCentral Division. This position is also responsible for
overseeing the ongoing project management and Customer Care use of
all Voice technologies, (IVR and associated applications, ACD,
Voicemail and Dialer) and fully leveraging these technologies to
drive first call resolution and ultimately continuous improvement of
the customer experience. This key individual partners with both
Regional and Divisional Care leadership, Marketing, Information
Technology, and other appropriate business partners to successfully
execute the associated Customer Care business objectives.
Responsibilities/Duties/Functions/Tasks
·
Partner with regional and divisional care contacts to prepare
business requirements documentation including business objective,
impact assessments, identifying opportunities and risks for hand-off
to Care/IT Steering committee for appropriate sign-off and
prioritization. (30%)
·
Leverage reported trends to drive continuous
improvements in IVR and ACD design and functionality, scripting, and
call routing, to ensure the most efficient routing of customer
calls, targeted at maximizing first call resolution and improving
the customer experience. Educate Care Leadership and Regional
Partners on opportunities to utilize IVR/ACD technologies to drive
improvements in overall customer experience and operational
efficiencies. (25%)
·
Manage the day to day requests associated with the
call routing infrastructure which includes the processing of
new/change call routing requests through the automated request
process. This role will act as the primary Customer Care contact on
all matters relating to the IVR, ACD, and Dialer ensuring customer
calls are routed as required to support regional and divisional care
business objectives. (20%)
·
Communicate the launch of new call routing initiatives, changes in
existing call flows and status updates to appropriate Care
leadership ensuring all impacted resources are informed and
knowledgeable of the impending launch/change. (15%)
·
Maintain thorough knowledge and understanding of current contingency
routing options and disaster recovery planning techniques as well as
the methods used in performing business impact analysis, (inclusive
of test scripts for validation testing) (10%)
Qualifications
·
5+ years Call Center Operations Experience, with IVR/ACD
applications, call flows, and scripting.
·
Excellent problem solving, and creative thinking abilities.
·
Self initiated troubleshooting and follow through abilities.
·
Ability to think strategically, assess and recommend solutions for
short and long term impact.
·
Prove verbal and written communication skills.
·
Ability to work independently as well as support a team environment.
·
Established organizational, analytical, and problem solving skills
with the ability to handle multiple assignments and meet deadlines.
·
Ability to work across and within business groups; forming
organizational consensus on issues
·
Trouble shoot voice system applications
·
Self motivated and proactive
·
Demonstrated leadership and team building skills.
·
4
year college degree or equivalent experience required
·
Ability to build strong cross functional partnerships to drive
holistic business results
·
Four year college degree in Business or related field
Special Position Requirements
Ability to support organization via 24x7 ‘on call’ availability
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Position Title: |
Direct Sales Rep (Up Grade
-Single-Family Unit) |
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Department: |
Sales |
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Reports To: |
Sales Supervisor |
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Contact:
Paul_driscoll@cable.comcast.com |
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Position Summary: |
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Field sales position with excellent
opportunity for advancement. Sell and promote Comcast
products with focus on video, high-speed internet and phone
services. Increase product penetration in designated
territories through sales to existing residential customers. |
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Major Duties: |
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Sales
and Overall:
·
Demonstrate
strong understanding and enthusiasm around technology,
especially around Comcast products and services, promoting
and selling offerings to residential customers in designated
territory.
·
Demonstrate thorough & recent competitive
knowledge of features, benefits, product differences,
pricing, campaigns for video, high-speed internet, and phone
services.
·
Effectively
communicate to and develop rapport with customers. Evaluate
customer’s existing and potential product needs and make
appropriate recommendations.
·
Increase
customer understanding of Comcast products and pricing
models, as well as competitive advantage over other service
providers.
·
Evaluate competitive offers and frame response
to show the benefits of Comcast.
·
Consistently
meet and exceed sales goals as established by local market.
Independently establish and organize daily sales activities.
·
Generate
business through established and approved creative methods
of lead generation.
·
Implement
effective sales closing techniques to ensure product
installation goal is achieved.
·
Complete
associated paperwork following each customer contact in a
timely and legible manner to ensure all details of
transaction are completed according to approved and
standardized procedures.
·
Report on all
daily activity, including homes targeted, contacts,
presentations, sales, objections, follow-up program,
retention leads and saves, upgrades, competitive updates,
etc.
·
Identify competitive homes (Dish and
Overbuild) and report competitive homes for operation to
code in database as directed.
·
Retrieve and return any returned
converter/modems. Complete voluntary & non-pay disconnects
as directed.
·
Adhere to all training requirements, including
coaching meetings and others as directed.
·
Demonstrate
professional conduct and appearance. Punctual, regular and
consistent attendance. |
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Customer Service:
·
Solve customer problems (technical, product,
billing, etc.).
·
Resolve or
serve as intermediary to resolve service issues with “your”
customer.
·
Develop partnership with internal departments
(e.g. customer service, technical operations) to ensure
customer satisfaction. |
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Minimum Requirements: |
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·
Demonstrated
record of success in outbound sales environment with
emphasis on business to consumer sales.
·
Thorough understanding of video, high-speed
internet, and phone services.
·
Must have impeccable communication,
organizational, and people skills.
·
Strong customer
service background.
·
Technical capability (computer knowledge,
billing system, databases).
·
Reliable personal transportation. Valid
Driver’s license.
·
Ability to work extended hours and weekends.
·
High School diploma or equivalent required. |
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Position Title: |
Sales Manager |
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Department: |
Sales |
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Reports To: |
Area Director |
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Contact : paul_driscoll@cable.comcast.com |
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Position Summary: |
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Work in conjunction with Area Director, Region and Division staff
to develop, implement and measure sales and marketing
programs and initiatives in a timely manner designed to meet
or exceed subscriber and cash flow projections in a
competitive marketplace. |
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Major Duties: |
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Work with Region and Division partners to support and
ensure sales results in the direct sales channels by
means of effectively deploying defined sales programs
and identifying best practices and process improvements
to share across the Region/Division.
-
Support identification and use of defined key
productivity metrics which measure/define the criteria
of success for your sales teams. Manage your teams to
those metrics and develop and distribute reporting as
directed.
-
Ensure supervisors and representatives are clear on
daily/weekly and monthly objectives with a full vision
of year end department goals.
-
Ensure all supervisors and representatives are trained
in accordance to the appropriate learning plans
including classroom, coaching, simulations, e learning
modules and others as directed.
-
Ensure all supervisors and representatives are fully
knowledgeable on Comcast product offerings, branding
messages and current offers and promotions.
-
Validate all reporting of sales and install numbers and
other metrics as directed on an ongoing basis but at
least weekly.
-
Work with IT and other departments to ensure appropriate
sales routing and assignments are distributed, validated
and reported.
-
Conduct coaching sessions with supervisors on a regular
basis to include feedback on team meetings, ride alongs,
rep coaching, and metrics/goals analysis.
-
Provide leadership to the sales teams and demonstrate
teamwork among peer groups to assure department success.
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Minimum Requirements: |
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5 or more year’s sales management experience is
required.
-
Proven track record of achieving/surpassing sales quotas
via managing by metrics, coaching, and performance
management.
-
Proven ability to effectively partner and build
consensus across functional areas.
-
Highly effective communication and project management
skills; ability to execute a project from start to
finish
-
Cable TV, Internet or Telecommunications marketing
experience preferred.
-
Strong organization, facilitation, presentation, and
sales management skills.
-
Proven leadership and/or team building skills are
absolutely necessary.
-
Strong strategic vision and thinking. Able to think out
of the box while considering practical ramifications of
actions.
-
Strong written and verbal communication skills.
-
Highly motivated, self-starter with a high-integrity
work ethic that can produce with minimal supervision.
-
Ability to make decisions and manage projects in a
fast-paced, dynamic environment.
-
College degree preferred, High School or equivalent
required.
-
Open minded empathetic, team player that is able to
listen to, and lead those around them in an inspiring
and motivating way.
Proficient with MS Office software.
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DIRECTOR OF COMPLIANCE, HEALTH CARE
PROVIDENCE, R.I.
The
Director of Compliance reports to the Compliance Officer and is
responsible for the communication, implementation, and maintenance
of all compliance, accreditation and regulatory issues pertaining to
the operation of the organization in conjunction with the Senior
Management Team.
*
Facilitates Quality Improvement projects
*
Serves as HIPAA Privacy Officer.
*
Coordinates ADA/EEO Program.
QUALIFICATIONS:
*
Bachelor’s Degree required.
*
Excellent oral and written communication and organizational skills
necessary.
*
Past experience in a management position directly related to Joint
Commission Accreditation, Corporate Compliance and/or QI desirable.
*
Familiarity with HIPAA Privacy Regulations desirable.
PRINCIPAL DUTIES AND
RESPONSIBILITIES:
*
Develops and maintains a working knowledge of Joint
Commission standards, HIPAA Privacy Regulations, corporate
compliance criteria and their interpretations.
*
Develops/implements/oversees and evaluates all aspects of
the Corporate Compliance Program. (HIPAA regulations are included in
the Corporate Compliance Program.)
*
Communicates to appropriate managers on a regular basis all
compliance and Joint Commission standards that are applicable to the
specific manager’s department.
*
Develops, coordinates, and participates in compliance training
program.
*
Coordinates the implementation of HIPAA process changes with various
clinical, administrative and support departments.
*
Coordinates the overall implementation of the health center’s ADA/EEO
Plan as it relates to service provision and employment practices.
Contact:
Frank
Frank X. McCarthy 508-350-0053
frank@diverseworkplace.com
Connect directly to me on LINKEDIN.com:
http://tinyurl.com/3abnht
TEAM LEAD HEDIS -
PROVIDENCE RI
(THE HEALTHCARE EFFECTIVENESS DATA AND INFORMATION SET)
The HEDIS Team Lead of Medical Management provides oversight all
aspects of HEDIS operations, and works to ensure quality, and
cost-effective patient-centered care.
The HEDIS Team Lead reports to the Director of Evaluation and
Improvement, leads all aspects of HEDIS operations and will have the
following duties and responsibilities:
·
Analyzes HEDIS performance and seeks opportunities for improved
outcomes for members
·
Facilitates the work of the Quality Assurance Committee
-
Monitors program statistics, compliance and adherence to
performance standards
-
Assists Director with development, design, and evaluation of new
programs and identifying educational opportunities for staff
-
Develops and revises policies and protocols specific to this
functional area
-
Serves as a liaison to providers
-
Participates and assists with Performance Measures, Quality
Improvement Activities and Regulatory Requirements
The selected candidate will have an RN license and possess five
years experience in health care and will have an in-depth knowledge
of HEDIS standards and procedures. He/she will have strong
analytical skills, broad clinical experience with special needs and
with chronic medical conditions, experience with medical care
management, strong organizational, documentation and excellent
customer service skills.
The ideal candidate will have a master’s degree in nursing or public
health administration; possess strong customer advocacy skills and
the ability to work as a part of a multi-disciplinary team.
Contact:
Frank
Frank X. McCarthy 508-350-0053
frank@diverseworkplace.com
Connect directly to me on LINKEDIN.com:
http://tinyurl.com/3abnht
Comcast
Manchester, NH
Talent Management Specialist
Contact:
Ericka_lowrie@cable.comcast.com
Summary: This position will support the Talent Management Program Manager in a project coordination and
business analysis capacity. An ideal candidate will have a base understanding of Talent Management functions,
with strong analytical and project skills. The individual must be highly detail oriented and organized. This position
will provide monthly and ad hoc HR metrics to support Talent Management programs and the monthly Operations
Review. Ideally this candidate will have experience working on several fast paced projects simultaneously without
jeopardizing integrity of data. The ideal candidate will have a proven project coordination experience, deep understanding
of HR data and the importance of accuracy, organization skills, and a proficiency in business analysis.
Responsibilities:
l Supports Talent Management projects and initiatives across the Division.
l Produces monthly and quarterly reports in support of Talent Management across the division.
l Produces key metrics and measurements for each Talent Management program.
l Manages integrity of data to drive accurate metrics.
l Supports the monthly Operations Review through time sensitive reporting and metric creation.
l Delivers the data and analysis needed to enable strategic Talent Management business discussions and decisions.
l Assists in the development and ongoing management of automated systems for information gathering and reporting in support of Talent Management initiatives, such as the Operations Review and Succession Planning.
l Seeks ways to continually improve and create efficiencies in reporting and data management by analyzing both successes and failures in the process.
l Acts as Project Coordinator for various Talent Management programs, including Retention efforts, Succession Planning, and On Boarding.
l Manages tasks in preparation for Talent Management program deliverables.
l Coordinates and organize activities needed to launch Talent Management programs.
Demonstrated skills include:
l
Must possess project
management skills, including documentation, to work on
multiple projects simultaneously.
l
Ability to
multi-task effectively and efficiently in a fast paced and
ever changing environment.
l
Work well under
pressure and exude flexibility.
l
Strong analytical
and problem solving skills.
l
Organization and
time management skills a must.
l Attention to detail without sacrificing quality.
l Takes personal accountability for work and invests time and effort necessary to be successful.
l Ability to work in a high pressure environment and prioritize responsibilities.
Experience Required:
l
3 years of demonstrated project coordination
and business analysis experience, specifically in an HR
capacity.
l
Experience managing multiple projects with
conflicting priorities and on time delivery.
l
Working knowledge of the HR function,
including Talent Management.
l
Strong analytical skills with the ability to
identify problems, determine how to solve problems, evaluate
alternatives, and provide recommendations.
l
Demonstrated
technical proficiency with SAP, or other HRIS system.
l Expertise in Excel and Power Point, as well as a base understanding of Access.
l Comprehension of Pivot Tables and V-Lookups critical, knowledge of Macros helpful.
l Bachelor degree preferred.
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Comcast
Sales Operations Manager – GBR North Area
Contact:
marc_wilder@cable.comcast.com
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Competitive intelligence
o
Gather and analyze competitive data to ensure Comcast offers
are competitive in the marketplace and meet customer
requirements.
o
Provide insight on competitive campaigns and promotions,
product specifications and pricing strategies that our
competitors are offering in the market.
o
Develop strategies to proactively address competition with
the goal of reducing churn.
o
GBR South Competitors:
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FiOS
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RCN
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Satellite
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NELD
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BELD
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Fall Rush
o
Develop and manage Fall Rush plan/schedule
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Seasonal
o
Develop and manage Seasonal strategy (operations,
communications, price points, etc....)
§
Technical solutions – partner with Engineering to prepare
for the launch of:
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Insertion equipment – digital clones
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MDU security cameras / character generators
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Hotel premium channels
o
MDTA device – DTA for MDU solution
o
Hospitality HDTV & VOD solution
o
CDV Bulk opportunity
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DOCSIS 3.0 initiative
o
Unique signal transport/delivery requirements in Boston
o
Set-top requirements in MDU/Bulk environment due to Cavalry
o
Unique lineup requests – partner with Div programming to
investigate availability, pricing, delivery, other options,
etc…
Skill Set
- Ability to partner with various functional organizations
(engineering, marketing, operations, IT, commercial
development, advanced services, etc…)
- Competitive response strategies / marketing research and
analysis
- Project management
- Ability to acquire, create, interpret, and evaluate
reporting metrics
- Product marketing
- Strategy development
- Product training
- Internal communications (strong written & verbal skills)
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100+ Open Job Orders thru the Department of Employment Training
Friends,
We are not agents of these employers. We serve you and them by
forwarding the job opportunities they send through us to the job seekers
registered at the Career Center of the Division of Employment Training.
Please follow the instructions in the original email below then follow the instructions
on the job posting to find the appropriate method for applying for jobs at the respective
companies.
The list is in PDF format. Click here to download. You must have free Adobe Acrobat
Reader < http://www.adobe.com/products/acrobat/readstep2.html> to open
it. This is a recap of all the job orders in our service area and is
published once a week.
If you see a position you're interested in, write down the number from
the column "JO#".
Then Click on http://web.detma.org/JobSeeker/jb1a.asp and enter that 6 digit number in the box "MJQ job order number"
hit Search and then scroll down to find the link to full job description and
contact information.
In some cases most of the contact information is
under "Special Instructions" at the bottom of the page - usually
hyperlinks which are in blue font. In some cases the contact info isn't
hyperlinked just highlight - cut - paste into browser.
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